White Collar Tutors – Service Policy

1. Introduction
Welcome to White Collar Tutors. Our mission is to provide high-quality Quranic education and Islamic teachings to students worldwide. This Service Policy outlines the terms and conditions governing the use of our services. By enrolling in our courses or using our services, you agree to comply with this policy.

2. Enrollment and Registration

• Eligibility: Our courses are open to students of all ages and backgrounds.
• Registration: Students must complete the registration process, providing accurate personal and contact information.
• Fees: Course fees must be paid in full before the start of classes unless a payment plan has been arranged. All fees are non-refundable.

3. Class Schedule and Attendance

• Class Timings: Classes will be scheduled based on mutual availability between the instructor and the student.
• Punctuality: Students are expected to attend classes on time. Late arrivals may result in a shortened session.
• Cancellations and Rescheduling: If a student needs to cancel or reschedule a class, they must notify the instructor at least 24 hours in advance. Frequent cancellations may result in the termination of services.

4. Code of Conduct

• Respect and Etiquette: Students and instructors are expected to maintain a respectful and professional demeanor at all times.
• Dress Code: Students should dress modestly and appropriately during online sessions.
• Use of Language: Classes will primarily be conducted in English or Urdu. Students should use respectful and appropriate language during interactions.

5. Learning Materials

• Provision of Materials: White Collar Tutors will provide necessary learning materials, including Quranic texts, Tajweed guidelines, and supplementary resources.
• Use of Materials: All materials provided are for the student’s personal use and should not be distributed or reproduced without permission.

6. Technology Requirements

• Internet and Device: Students must have a stable internet connection, a functioning computer or tablet, and appropriate software (e.g., Zoom or Skype) to attend classes.
• Technical Issues: White Collar Tutors is not responsible for technical issues on the student’s end. However, we will provide support to resolve any technical difficulties related to our platform.

7. Privacy and Confidentiality

• Data Protection: White Collar Tutors respects the privacy of all students. Personal information collected during registration and throughout the course will be kept confidential and used solely for educational purposes.
• Recording of Sessions: Classes may be recorded for quality assurance and educational purposes. Students will be informed if a session is being recorded.

8. Complaints and Feedback

• Feedback: Students are encouraged to provide feedback on their learning experience. Constructive feedback helps us improve our services.
• Complaints: Any complaints should be addressed to the administration via email. We will endeavor to resolve any issues promptly and fairly.

9. Termination of Services

• Voluntary Termination: Students may choose to terminate their enrollment at any time. No refunds will be provided for unused classes.
• Academy-Initiated Termination: White Collar Tutors reserves the right to terminate services if a student consistently violates the Service Policy or exhibits inappropriate behavior.

10. Amendments to the Policy
White Collar Tutors reserves the right to amend this Service Policy at any time. Students will be notified of any significant changes.

11. Contact Information
For any inquiries, concerns, or support, please contact us at:

• Email: admin@whitecollartutors.com
• Phone: +971-52-698-8043
• Website: https://whitecollartutors.com

Thank you for choosing White Collar Tutors. We look forward to helping you on your journey to Quranic knowledge and spiritual growth.